FAQs
Do you have questions about your consignment or delivery? Here you will find answers to frequently asked questions about track and trace, delivery dates and the consignment status. The area is constantly being expanded.
Do you have questions about your consignment or delivery? Here you will find answers to frequently asked questions about track and trace, delivery dates and the consignment status. The area is constantly being expanded.
You can find answers to specific questions about our services directly on the relevant service pages.
How can I contact Swiss Post Cargo?
Swiss Post Cargo is aimed at business customers. For general enquiries about our transport and logis-tics solutions, please use the contact form or contact the relevant customer service.
Are you a private customer with questions about a letter or parcel? Please contact Swiss Post Customer Service.
Where can I find the main Swiss Post Cargo phone number?
Swiss Post Cargo does not have a central hotline. As a business customer, you can find the phone numbers and availability of the individual services under “Help and contact”.
We are unable to process enquiries from private customers about letters and parcels. Please contact Swiss Post Customer Service for such matters.
How can I request an offer for my transport needs?
As a business customer, you should fill out our contact form with the most important information about your company and your transport requirements. We will check your details and get back to you with a suitable offer.
Land transport
Air and sea freight
Industry
Trading
How can I track my consignment?
At Swiss Post Cargo, track and trace is only available for the installation service and the delivery of small consignments and express items. Open Track & Trace and enter your consignment number. You will then see the current status of your consignment.
Are you a private customer looking to track a letter or parcel? To do so, use Swiss Post’s Track & Trace service.
Where can I find my consignment number?
The consignment number of your transport order can usually be found on the shipping document, in the shipping confirmation or in your Swiss Post Cargo customer portal.
Why is my consignment not displayed or updated in Track & Trace?
It may take some time for new information to be displayed. Please check the consignment number again later.
Consignment numbers for letters and parcels cannot be displayed in Swiss Post Cargo’s Track & Trace. Use the Track & Trace service from Swiss Post for this purpose.
What can I do if my consignment is displayed as delivered but has not arrived?
First check the delivery information and the specified drop-off or handover location. If the consignment cannot be found, please contact the relevant Swiss Post Cargo customer service.
Does the SMS from CHPostCargo confirming a delivery time slot come from Swiss Post Cargo?
Yes, this SMS is from us. It is sent when a time slot needs to be confirmed for your delivery.
In which countries does Swiss Post Cargo operate?
Swiss Post Cargo offers transport, customs clearance and logistics solutions in the core markets of Switzerland, Germany, France and Italy. We also offer transport solutions worldwide. You can find an overview of the available services on our country pages.
What services does Swiss Post Cargo offer?
Swiss Post Cargo offers transport, customs clearance, warehousing logistics and value-added services. More information can be found on the relevant service pages.
What are Incoterms, and why are they important for my transport?
Incoterms set out the respective tasks, costs and risks of the buyer and seller when goods are traded internationally. They provide clarity about who is responsible for which transport steps.
