Privacy Policy

The following information provides an overview of what happens to your personal data when you visit this website. Personal data refers to all data with which you can be personally identified.

If you reside in an EU Member State or the Principality of Liechtenstein, the EU General Data Protection Regulation (EU GDPR) applies to the processing of your personal data when you visit the website. However, if you live in Switzerland, the Swiss Federal Act on Data Protection (FADP) applies.

Swiss Post Cargo Holding Ltd
Lagerstrasse 12
5606 Dintikon
Switzerland

Protection of your personal data is important to us. We therefore treat your personal data with great care and in accordance with the relevant statutory provisions of data protection law and postal legislation.

Swiss Post Cargo Holding Ltd (“Swiss Post Cargo”, “we” or “us”) processes your personal data that is collected when you visit this website and use our online services as service provider and content manager.

In this Privacy Policy, we provide you with information about the nature and scope of the data processing. We explain which data is used is processed and for what purposes when you access this website.

Swiss Post Cargo Holding AG (Lagerstrasse 12, 5606 Dintikon, Switzerland) is responsible for this website and, as the owner of the relevant data collections, determines their purpose and content. To ensure the operation and provision of the website, we use the following data processors, who process, among other things, personal data on our behalf:

• Hosting and deployment: We use Vercel Inc. (340 S Lemon Ave #4133, Walnut, CA 91789, USA), headquartered in San Francisco, California, USA.
• Form processing: We use Jotform Inc. (4 Embarcadero Center, Suite 780, San Francisco, CA 94111, USA).
• Video content: We use xtendx AG (Tiefenhöfe 5, 8001 Zurich, Switzerland).
• Content management system (CMS): We use Sanity AS (Grensen 5, 0159 Oslo, Norway).
• Search function: We use Coveo Solutions Inc. (3175 Chemin des Quatre-Bourgeois, Québec, QC G1W 2K7, Canada).
• Consent management system: We use Usercentrics GmbH (Sendlinger Str. 7, 80331 Munich, Germany).
• Web analytics and tag management: We use Google Analytics and Google Tag Manager, services of Google LLC.
• Security functions: We use reCAPTCHA, a service of Google LLC.
• Performance monitoring: We use Dynatrace LLC.

In principle, our website can be used without you needing to disclose any personal data. As is common practice with many websites, certain data such as IP addresses and other usage information is collected automatically and then analysed and processed anonymously by our web analytics software. Data processing is carried out based on a legitimate interest on our part in the proper operation of the website and the prosecution of any civil or criminal violations resulting from unauthorized use. The other data categories are listed below.

Automatic logging

Our web servers automatically log every visit in a temporary log file. User-specific data (ID address of the computer used, ID data of the browser used, the operating system of the computer used, the quantity of data transmitted, the name of the ISP, the date and time of access) and technical data (the name and URL of the referring website when the website was opened via a link, as well as the search term used when a search engine was used to access the website) are logged and analysed anonymously. This data is needed to enable our content to be used (to establish a connection) and to guarantee technical administration and system security. As part of this process, cookies may be used (see section 4 below).

Additional data processing

When using our contact form, you can decide yourself what data you wish to provide us with. As a rule, we recommend only disclosing personal data we require to provide the services we offer. The information you provide us with will be recorded in the IT systems of Swiss Post Cargo Holding Ltd or our service provider. The data is used exclusively to process your request (preparing quotations, contact by the customer service department, etc.).

To use the customer login, you also need to log in with the correct access details, which you will have received separately with the contractual documents.

Please bear in mind that certain products and services are provided by our subsidiaries. To meet your needs as a customer as effectively as possible, it may occasionally be necessary for us to disclose your data to the relevant subsidiaries for processing.

Within the framework of the service provision, the data is processed in accordance with a contractual agreement and the associated Subscriber Conditions (SC) or General Terms and Conditions (GTC).

We process your data for the following purposes:

• To provide our digital presence (establishing a connection)
• For technical administration and to maintain system security
• To optimize user-friendliness through user behaviour statistics on our digital presence
• To tailor our websites to specific target groups (with targeted content or information on the website that may be of interest to you)
• For fraud prevention and the security of the website
• To develop and improve our website and our service range

The legal basis for the temporary storage of data and log files is Art. 6 para. 1 let. f GDPR.

As a general rule, the legal basis for the data processing of cookies requiring approval is your express approval as defined in Art. 6 para. 1 let. a GDPR.

If services are used, your data is also processed in accordance with the contractual agreements and the applicable Subscriber Conditions or General Terms and Conditions.

The legal basis for the processing of data for services is Art. 6 para. 1 let. b GDPR.

The use of cookies can be managed via the browser functions (settings or add-ons).

If you object to the storage of cookies in our cookie banner, your data will not be collected when you visit this website. A single cookie will be used in your browser to store your preference of not being tracked.

Most browsers accept cookies automatically. However, you can instruct your browser not to accept any cookies or to prompt you before accepting a cookie from a website you visit. You can also delete cookies on your computer or mobile device using the corresponding function in your browser.

To enable or disable cookies in your web browser:

Check which web browser you are using and then select the relevant link below. On the page you are taken to, you will find instructions on how to enable or disable cookies in your web browser.

• Google Chrome
• Microsoft Edge
• Safari

If you choose not to accept our cookies or the cookies and tools from our partner companies, you will not be able to see certain information on our websites and will be unable to use some functions that improve your visit.

You can find more information on the use of cookies at the following website: www.allaboutcookies.org.

In the event that Swiss Post Cargo engages third parties to provide the services, it will be authorized to make available to them the data necessary for this purpose. These third parties are subject to the same obligations with regard to data protection as Swiss Post Cargo itself. Apart from this, personal data is not transferred to third parties or otherwise transmitted without your express consent.

Your data will also be disclosed to other companies within Swiss Post Cargo Holding Ltd and processed if the company is commissioned by us as service provider. We will retain your information for no longer than necessary and will treat it as confidential. This excludes the transmission of personal data to payment collection agencies, to governmental institutions and authorities and to private persons with a right thereto based on statutory regulations, court orders or regulatory decisions, as well as its transmission to governmental institutions for the purposes of taking legal action or prosecution should our legally protected rights be challenged.

As data subject, you have the following rights in your relationship with us as the controller as per the GDPR:

• Right to revoke consent as per Art. 7 para. 3 GDPR
• Right to information as per Art. 15 GDPR
• Right to rectification as per Art. 16 GDPR
• Right to deletion as per Art. 17 GDPR
• Right to restriction of processing as per Art. 18 GDPR
• Right to data portability as per Art. 20 GDPR
• Right to object as per Art. 21 GDPR
• Right to make a complaint to the supervisory authority as per Art. 77 GDPR

As data subject, you have the following rights in your relationship with us as the controller as per the FADP:

• Right to revoke consent
• Right to information
• Right to rectification
• Right to deletion
• Right to restriction of processing
• Right to data distribution or data portability
• Right to object

You can assert your rights in written form by sending an e-mail to rights of data subjects e-mail or writing to the following address.

Contact information

If you have any questions, suggestions or concerns in relation to the handling of your data, you are welcome to contact us by post, telephone or e-mail as follows:

Swiss Post Cargo Holding Ltd
Lagerstrasse 12
5606 Dintikon
Switzerland

Phone: +41 58 386 65 03

If you have any questions, please use our contact form.

The data we collect and save is treated confidentially and, using appropriate technical and organizational precautions, protected against loss or manipulation and unauthorized access by third parties.

Login information exchanged between your hardware and us is encrypted. We do not accept liability for any unauthorized access or loss of personal data that is beyond our control.

Our website may contain links to other digital solutions that are outside our control and are therefore not covered by this Privacy Policy. If you access other digital solutions using the links provided, the operators of these digital solutions may collect information from you that will be used by these operators in accordance with their privacy policies, which may differ from ours.

Changes to this Privacy Policy may be required from time to time, for example due to the ongoing development of our digital presence or as a result of changes in legislation. Swiss Post therefore reserves the right to change the Privacy Policy at any time, with effect from a future date. Accordingly, we recommend that you reread this Privacy Policy on a regular basis.

Privacy Policy as at: March 2025